Privacy Policy

LEVO Oil Infusion Privacy Policy

Updated 5/7/18

 

Welcome to LEVOoil.com, offered by LEVO Oil Infusion, Inc. (“LEVO Oil Infusion”, “us” or “we”). This privacy policy addresses how information is collected, stored, and utilized through our website, www.LEVOoil.com (the “Website”) our LEVO Mobile application (the “App”), the LEVO Oil Infuser (the “Product”), and any combination of the above (collectively, the “Services”). By accessing or using our Services, you signify that you have read, understood and agree to our collection, storage, use and disclosure of your personal information, as applicable, as described in this Privacy Policy and the Website’s Terms of Service.

 

LEVO Oil Infusion reserves the right to change this Privacy Policy at anytime. See the section captioned “Changes to this Privacy Policy” below.

 

1.         Information Collected

LEVO Oil Infusion holds our customer base in the highest regards and is dedicated to providing the best experience on our Services. In order to offer an enjoyable and premium experience on our Services, we collect information that can personally identify you (e.g., name, address and email) and information that is about you but that does not identify you individually (e.g., aggregate information on the number and frequency of visits to various pages of the Websites). The categories of information we collect can include:

 

Information that you provide to us

 

We may collect personal information that you provide to us directly, such as your name, username, postal address, payment information, phone number, and e-mail address when you register for our Services, purchase a product, sign up for our Newsletter mailing list, or otherwise communicate with us (e.g., via customer service). When purchasing products from our website, account creation is required via our e-commerce partner – Shopify. Customer purchasing and billing information is then stored on Shopify’s servers, and is governed by Shopify’s Privacy Policy and Terms of Service. We may also collect any communications between you and LEVO Oil Infusion and any other information you provide to LEVO Oil Infusion through any of our Services’ channels.

 

If you download and use our mobile App to access the Service, the App does not require you to enter any personally identifiable information, though you may voluntarily provide different types of information to us through the App. For example, when you create an account, you contact us through the App’s customer service link and provide to us your name, username, email address. Other types of information you may choose to provide via our App – but not limited to these examples – are: personal preferences for herbs and oil types; descriptive notes on your Dry, Activate, and Infusion cycles; and recipe information. You may designate recipes which you contribute, to be private to you, or to be public within our app’s community content.

 

We use this information to operate, maintain, and provide to you the features and functionality of the Services, and to communicate directly with you, such as to send you email or push messages. We may also send you service-related emails or messages (e.g., account verification, change or updates to features of the Services, technical updates, and security notices).

 

Information automatically collected

 

We and our third-party partners, automatically collect certain types of usage information when you visit our Website, use our Services, read our emails, or otherwise engage with us. We may collect this information through a variety of tracking technologies, including cookies, web beacons, file information and similar technologies (collectively, “tracking technologies”). For example, we may collect information such as your domain name, browser type, operating system, IP address, web pages viewed while visiting our site, links clicked, length of time spent on our Service, and reference website from which you accessed the Website. We may collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Website and App and to understand more about the demographics of our users. In gathering this information we are able to enhance your experience when visiting our Website (including keeping your preferences and items placed in your shopping cart between visits) and to provide custom, personalized content and information, including targeted content and advertising. These cookies do not contain or track sensitive information such as your payment information. For accessing our Website, you may set your browser to not accept cookies; however, some features of the Website may not function properly without the use of cookies. Although we do our best to honor the privacy preferences of our users, we are unable to respond to Do Not Track signals set by your browser at this time.

 

If you download and use our mobile App to access our Services, we automatically collect certain types of information about your devices and usage in several ways. When you download the use the app, we will automatically collect certain information about your mobile device and usage of the app – such as: the device operating system, version, and information regarding your use of the App; time spent using the App; which App features you access and use; and error messages; but not specific identifying information about you.

 

The App may store information regarding usage of a compatible LEVO Oil Infuser that you have linked to the App, or when a compatible LEVO Oil Infuser is available to pair, or has been paired, with the App. Such information may include identification and pairing information to connect with a LEVO Oil Infuser, log files, modes, settings, durations, cycle times, timestamps, cycle temperature, cycle notes, error rates, and other information that may be useful to fulfill the intended features of the App, and to enhance the connectivity between a compatible LEVO Oil Infuser and the App.

 

We may modify the information we receive from the App at any time and will provide you notice of such changes by alerting you of a change to the Privacy Policy.

 

In order to provide a complete, accurate, and feature complete user experience, we link your device usage in our systems, to the account information which you provide, and this information is transmitted in an encrypted manner. As long as you have an active account, this information may be retained by LEVO Oil Infusion.

 

2. 2.         Use and Sharing of Information Collected

LEVO Oil Infusion utilizes information that is collected in various ways. Information collected helps our efforts to advance our customers’ and visitors’ online experience when visiting our Service. This ranges from accessibility, improving content, personalizing content, customer service, shopping checkout experience, and overall Service satisfaction.  We also use information we collect to assist with product development efforts, process purchases on the Websites, to provide you with products or services you request from us, to improve your overall experience with the Services, for internal analytics purposes, to troubleshoot technical difficulties and errors, to notify you about changes to our Services, to respond to mandated legal notices, and in any other way we may describe to you at the time you provide the information.

 

We may share your personal information with:

• Third-party vendors, service providers, contractors and agents that perform services on our behalf, as needed to carry out their work for us, which may include identifying and serving advertisements, providing mailing services, providing financial services, web hosting, or providing analytic services. This sharing is only done so when those entities are performing functions solely on our behalf and they are not permitted to store such information except as needed to perform our work or as required by law.
• When you post content to any public area of our externally facing platforms, including the App, social media pages or blog, this information may be visible to the public and we may publish this information on our website and social media pages along with some of your personal information such as your first name and last initial, or your username if that username is not your full name.
• With your consent, to third parties who may send you offers and information about products and services we think you may enjoy.
• Other companies and brands owned or controlled by LEVO Oil Infusion and other companies owned by or under common ownership as LEVO Oil Infusion, which also includes our subsidiaries (i.e., any organization we own or control) or our ultimate holding company (i.e., any organization that owns or controls us) and any subsidiaries it owns. These companies will use your personal information in the same way as we can under this Privacy Policy.
• Other parties in connection with a company transaction, such as a merger, corporate restructuring, sale of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party, or in the event of a bankruptcy or related or similar proceedings; and
• Third parties as required by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Service or to protect the security or integrity of our Services; and/or (c) to exercise, investigate, or protect the rights, property, or personal safety of LEVO Oil Infusion, our visitors, or others. Note: it is your responsibility to use our Products within the laws of your state and/or country.

 

We may also share information with others in an aggregated or otherwise anonymized form that does not reasonably identify you directly as an individual.

 

 

3. Third Party Tracking and Online Advertising

We may share, or we may permit third-party online advertising networks and other third-party services, to collect, information about your use of our Service over time so that they may play or display ads that may be relevant to your interests on our Service as well as on other websites or apps. Additionally, the Website utilizes third-party sites to provide content to LEVO Oil Infusion customers such as social media features. These third party sites may set cookies on your browser and/or obtain your IP address. Typically, though not always, the information we share is provided through cookies or similar tracking technologies, which recognize the device you are using and collect information, including hashed data, click stream information, browser type, time and date you visited the Website, and other information. This information is used to display targeted ads on or through our Service or on other websites or apps, including on Facebook.  We or the online advertising networks use this information to make the advertisements you see online more relevant to your interests.  As noted above, depending on your browser or mobile device, you may be able set your browser to delete or notify you of cookies and other tracking technology by actively managing the settings on your browser or mobile device. We do not permit third parties to collect your identifiable information from the Website unless you provide it to them directly.

To learn more about interest-based advertising and how you may be able to opt-out of some of this advertising, you may wish to visit the Network Advertising Initiative’s online resources, at http://www.networkadvertising.org/choices, and/or the DAA’s resources at www.aboutads.info/choices, and you may also adjust your ad preferences through your Facebook settings.

 

 

4. Rights with Respect to Your Data

If you have any questions about reviewing, modifying, correcting, or deleting your information, or if you want to remove your name or comments from our Website, App, or publicly displayed content, you can contact us directly at appsupport@levooil.com. We may not be able to modify or delete your information in all circumstances.

 

App’s logging of your LEVO’s cycle data: To fulfill a connected, remote controlled, and remote updated experience between your compatible LEVO Oil Infuser and your App, once you have setup your Product to pair with your WiFi network, and have connected your Product to your app, we collect and maintain your cycle data and publish it privately to you within your app. This data includes the date you ran a cycle on your Product, cycle temperature, and cycle-run time. Text fields exist in the App for you to add your personal contextual labels and notes to the cycles you’ve run on your Product.

 

If you do not want your App collecting information about your infusions, do not pair the App with your LEVO Oil Infuser. Once paired, the only way to stop information sharing between your us and our servers is to delete your account. You may do so anytime from the Settings screen in the App or by emailing appsupport@levooil.com.

 

How to control your communications preferences:  You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications.  We make every effort to promptly process all unsubscribe requests.  You may not opt out of product or service-related communications (e.g., account verification, transactional communications, changes/updates to features of the service, technical and security notices).

 

5. Children’s Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect or solicit any information from anyone under the age of 13 on this Service.  In the event that we learn that we have inadvertently collected personal information from a child under age 13, we will delete that information as quickly as possible.  If you believe that we might have any information from a child under 13, please contact us at info@levooil.com

 

6. Users Outside of the U.S.

Your information collected through our website may be stored and processed in the United States or any other country in which LEVO Oil Infusion or its affiliates or service providers maintain facilities. At this time, our Products and Services are not available in the European Union. If in the future we distribute our mobile app and products in the EU, we will update this policy in compliance with the GDPR.  or other regions with laws governing data collection and use that may differ from U.S. law, and you obtain access to our Product and Services by unauthorized channels, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which LEVO Oil Infusion or its parent, subsidiaries, affiliates, or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

 

7. Third Party Websites

Our Service may contain links to websites operated by third parties. This Privacy Policy does not apply to these third-party website or services. If you follow a link to any of these websites, please note that these websites have their own privacy policies and terms & conditions and that we do not accept any responsibility or liability for their policies. Links should be clicked at your own risk, and it is your sole responsibility to review the applicable privacy policy and terms and conditions of any third party website accessed.

 

8. Security

We take the security of your information extremely seriously and employ physical, administrative, and technological safeguards designed to preserve the integrity and security of all information collected through our Services. Our Service support the industry standard Secure Socket Layer (SSL) encryption which is applied to all data transmitted so it cannot be read by others. We are use OAuth 2.0 to establish communications between the app and the device. Unfortunately, the transmission of information online is not completely secure. Although we do our best to protect all information collected through the Service, we cannot guarantee the security of your information collected and/or transmitted through the Services. Any transmission of information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.

 

9. Changes to this Privacy Policy

We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. When we change the Privacy Policy in a material manner we will let you know and update date at the top of this page. If you object to any changes, you may close your account. Continuing to use our Services after we publish changes to this Privacy Policy means that you are consenting to the changes.

 

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@levooil.com or by mail at 6040 W. 59^th Ave, Suite E, Arvada CO 80003; Attn: Legal.